Imperial Laguna Cancun

Certainly the worst hotel I have ever stayed. No hot water, barely any water out bathroom faucet (lose and rusted fixtur), used bar of soap with hair in shower, broken toilet seat, stained toilet, 2 rolls of toilet tissue but no holder and no hook to hang towels. No blackout shade/curtain, no choice of lighting in room (one switch turns on all lights), no dresser to store items, one power outlet in entire suite (used to power mini fridge and microwave, door to balcony doesn't lock, Noisy (you can actually hear music from party/hotel zone across the lagoon). Room(s) is/are oudated. no sign of any attempt to improve. You get what you pay for. Also, room smells like a sewer. I didn't expect a 5☆, but didn't expect it to be a 1☆ either, if that. Everything is white. Looks like an asylum. No dresser to store items. I didn't think it would be bad, but it is. Stay away from this place

The reception staff is not coordinated at all; it would be important to validate the payments since they kept us waiting for more than half an hour.

If it's just a place to get to sleep you're looking for, this hotel is fine as they don't have good customer service, they don't have good internet service There are no variety of TV channels, no doubts or problems, no exclusive hotel parking. They charge a city tax that you are not mentioned in the reservation until you arrive at the hotel, it needs maintenance but the place we found clean.