Hotel Grand Marlon

Receptionist Jose needs a customer service and “smile to people” course urgently. He doesn’t have empathy or a good way of saying things. The girl from admin was very friendly and she explained...

I have been using this hotel at-least once every year I've traveled to Chetumal. The service is good-compared to other hotels in the area. However, this weekend I had the worse experience I've ever...

Bad service from the moment we stepped in.there are far better hotels which are even cheaper with way better service.not coming back for sure going..it seems the receptionist here lacks proper...