El Cid la Ceiba Beach

Not good. 1st room did not have a kitchenette as listed in the reservation; Got moved to a 2nd room had a cockroach crawling on wife's pillow while she was in bed during the day, had many stains on the linens from poor washing and was next to the lobby so it was loud/disruptive to sleep; 3rd room had cockroaches (different type) on the floor during the day; 4th room the toaster did not work and most of the kitchenette was in poor shape. Front desk would move us after each issue (causing a big inconvenience), but did not apologize and seem to care that much. I had to pay $50 for a week of wi-fi that often had a poor signal or did not work. I complained to the desk twice and they did nothing, saying it's a 3rd party service (yet payment was to the hotel). Positives included the Bell men were very friendly and helpful. The cleaning staff was always working hard to keep the main areas and rooms clean, and it showed. Grounds were in good condition / location was great.

I see that this will be review # 3621. I have actually been coming to this resort for twenty years. Since it has become my home away from home, I admit that I am not totally impartial. (We are actually here now to say goodbye to the staff). El Cid is closing this Saturday for what may be a year for a total makeover. I am not sure if it will remain the El Cid family of resorts, but I want to take this opportunity to thank the wonderful staff for all their excellent service over the years. My wife and I travel a lot, and I have never been more satisfied than with the personal service from the El Cid team here. Certainly, there are newer and nicer resorts, but my extended family and I couldn't have been happier to spend our vacations here at El Cid. The rooms have been excellent, the grounds immaculate, and the beach area and snorkeling are great too. Also, kudos to the restaurant staff for their wonderful meals, and evening shows and buffets. I'll close with this. I don't know who the GM is who now responds to these reviews. In the past it was Andres. I also want to thank them for their leadership and for their very thoughtful responses to almost everyone's review.

Small relaxing resort easy access from the ferry crossing from Cancun. We rented a car and spent a day driving around the island. Other beaches and places to eat, can’t get lost, it’s one big loop driving.