VIVA WYNDHAM MAYA - AN ALL INCLUSIVE RESORT

I’ve been on 43 all-inclusive vacations, so I have a lot to compare this experience to. There were definitely positives, but also several disappointments. 🌴 Grounds The hotel grounds were beautiful and well maintained. 🍽️ Food The buffet food was good, but extremely repetitive. Breakfast, lunch and dinner had many of the same options for all 7 days. ☕ Service The buffet wait staff was practically non-existent. We constantly had to ask for coffee and drinks, and once served, they NEVER came back for refills. The omelette-station cook was also very unfriendly — never said hello, never said you’re welcome when we thanked him, and didn’t acknowledge our tips, even though we tipped him every day. The adult-pool bartender was RUDE. When I ordered a drink, he would often continue cleaning the bar for 1–2 minutes without making eye contact before serving me. 🏊 Family Pool The family-pool CHAIR POLICY was ridiculous. The attendant would time us and write the time on a clipboard, telling us chairs couldn’t be unattended for more than 30 minutes. We weren’t reserving chairs for hours and disappearing. We literally placed towels down and got into the pool (in front of him). We eventually got so frustrated that we stopped using the family pool for the rest of the week. 🔇 Adult Pool Unfortunately, the adult pool was BORING. There was little to no entertainment, and later in the afternoon they played very soft, spa-like music. Adult pool doesn’t have to mean quiet pool. 📍 Location The location was excellent. A taxi to downtown 5th Avenue was about $10 CAD, with tons of restaurants, shops, bars and clubs. 🌊 Beach The beach was TERRIBLE during our stay due to heavy sargassum. We didn’t even put our toes in the water once during the entire week. Obviously, sargassum isn’t completely within the resort’s control. ⭐ Overall Beautiful grounds and a great location, but poor service, repetitive food, restrictive pool rules, lack of adult-pool entertainment and the unusable beach really took away from the experience.

Elio and Eduardo, the attention and service were impeccable, a wonderful experience, thank you very much for making my birthday dinner a magical and unforgettable moment.

super good service, I would definitely return, eliot is super cool