When we arrived they had given our room to another guest. I made my reservation directly through aldea Thai website. The manager put is in an Airbnb for 2 days. Then, he moved us to another Airbnb. He refused to change our towels. We had to used them for 4 days straight before they brought us clean ones. I requested to have the room cleaned and he said that they were too busy but he was going to leave a broom in the room for me to sweep. The concierge couldn’t help us because we were not registered. All my communication had to be with Gerardo, the Airbnb manager. He also requested that I pay my balance cash. He wouldn’t accept credit card. I’m assuming that the owners of both Airbnb’s never found out that we were in the condos. Those room always showed as empty. Geraldo probably pocket the money for himself. I wish there was a way to let the owners know of what he is doing. Also, aldea Thai owners don’t know what he is doing with their customers. It was so stressful for us to be moved from one room to another. And one day we lost all morning waiting on him to tell us where to go. Bad bad bad experience!