El Punto

The hotel has a very good location. It is right on the 5th ave. It's good only if you're going to be out all day and you're only going to sleep at night. My room did not have a security box. The iron must be ordered in the lobby.

We arrive at the hotel about 21:00 and a soon as we got our rom key the WC was not working so we went to the reception..the answer to this problem was to give us a stick to "clean" the WC...just unreal situation but as we were tired I said ok...of course we try to fix the WC by ourself but now way to solve this problem..so we said let's sleep and will see tomorrow...the room it's incredibly noisy..and the mattress it's just like sleeping on the floor very old...so we decide to go reception to ask another room since clearly in this room it was impossible to sleep...to noisy (means for us like sleeping inside a disco..and mattress too old) they give us another room after insisting.. and surprise it was as noisy as the first one and the mattress as bad as the first room !!!! well we decide to stay until next morning and then we will live since it was late and we were tired from 15 hours of traveling...next morning we ask reception to check out and ask them if they will rembourse for the 2 remaining days that we don't wanna stay? Answer was yes no problem we just have to sent an email to Expedia.com...so perfect we left quite and found a perfect and beautiful hotel for the rest of our stay. (H & M Hotel highly recommendable)....well back in our country we call Expedia.com and surprise the Hotel now doesn't want to reimburse the 2 nights we didn't stay at the Hotel...Long story short...The Hotel is just Horrible and Expedia.com unable to solve this probelm and clearly not taking the position of the customer and only want to take the commission of the sales..(Expedia.com old the money of the reservation for 30 days, so if they want they can perfecty reimburse...but as the Hotel say no they don't that mean for all of you future Expedia.com customer don't expect nothing from them to be on your side at any moment, they clearly don't control if the photos are real and the quality of the service etc..they just care about cashing your money...

Not sure where photos on their site are from. We decided to stay an extra night in Playa del Carmen during the busy March break. It seemed a better option than relocating closer to the airport for an 8 AM flight. Unfortunately, our hotel was fully booked, so we decided to relocate to the El Punto, being very close. The few short hours of our stay was too much. The picture with the baggage shows a comparison in height of the bed to a standard carry on bag. The window reflection shows the frosted glass of the room window. Terrible place next to clubs and all the noise of 5th Avenue.