Catalonia Playa Maroma

My boyfriend and I spent a week at this resort. Everything was perfect from the warm welcome by the staff at the reception. They even gave us an upgrade to a higher category room😍 The buffet restaurant was very good and rich in options. We also tried the Mexican restaurant and the steakhouse (really excellent, especially the latter) although we had to pay 60 euros to eat; fortunately, we were 8 people) because otherwise, we couldn't get in as it was always full with the reservation app. Excursions were really beautiful and perfectly organized (although a bit expensive) but definitely worth it. The village is perfectly immersed in nature; we had the opportunity to see many animals while we were walking around ☺️ It's a pity about the sea, as sargassum arrived in the middle of the week and it wasn't nice, but the rest made up for it and made this trip special ☺️ After 11:00 PM, there is nothing left; I would have preferred there to be some music after the shows. I wanted to thank Vittoria for the kind and helpful assistance from Francorosso, as well as all the entertainment staff ☺️ especially Vincenzo ❤️ I recommend this resort 👍

Luis and Bernabe and Alejandra were wonderful!

Stay in room 3306. My experience was affected by several service failures. On the evening of June 25, a wake-up call was requested for 5:00 AM on June 26 to prepare me for an important excursion. This request was not fulfilled. At the buffet, the service was inconsistent. On two occasions, no staff member approached to greet me or offer drinks during my meal. In other situations, the service was limited to a brief pass without follow-up. When it was mentioned that several guests arrived at the same time in the assigned section, I was explained that this could make follow-up more difficult, although the organization of the sections is the establishment's responsibility. At the bar, some shortcomings were also observed regarding cocktail service and the availability of ingredients. In the room, the air conditioning was noisy and ineffective. The water served on site was never cold. The à la carte restaurants were also excessively hot, which reduced the overall quality of the experience. Regarding compensation, I was offered only one option: dinner at the Be Loved restaurant. I indicated that this proposal did not correspond to an improvement in my experience. I was confirmed that this was the only available alternative and that no other solution would be proposed, with an invitation to leave an online comment. I also specify that I already had reservations for two à la carte restaurants during my last two days of stay, and that one of them must be replaced by the Be Loved restaurant, which limits the real value of this compensation. Furthermore, I already have planned and paid activities during my stay, including a massage tomorrow, which further reduces the relevance of the offer made. I travel regularly and have stayed in several establishments of similar category, without having to request compensation before. I had high expectations due to the reputation and positioning of this establishment, but those expectations were not met. I am still on-site and remain available to discuss before my departure to allow for a possible reassessment of the situation.