Artisan Senses Hotels Collection Riviera Maya

My boyfriend and I went to Senses Rivera Maya to celebrate his birthday last month. This was our first time in Mexico and it did not disappoint. The staff was so nice, professional, and inviting. We...

We arrived at Senses and were shown to our room. It looks nothing like the pictures! The bedding had stains on it. There was mould on the stones around the bath. The 'jacuzzi' outside was all broken...

We have stayed here now 4 times since 2017. Each visit gets a bit worse. This place is stunning and could literally be the most attractive boutique hotel in the region. But they aren’t keeping it up...