Sandos Riviera Select Club Adults Only

The resort discontinued 24 hour room service a month ago. If you booked the resort over a month ago expecting 24 he room service - think again. No one notified us of the change and we were not informed at check in. We weren’t greeted by 2 massive roaches in the bathroom - these things were huge. Room is held together with caulk and shoddy repairs. There is no restaurant availability until day 3 of our 5 night stay. Staff is friendly but that doesn’t overcome the resorts many shortcomings. I would recommend booking elsewhere.

We stayed in the platinum tower at Sandos Playacar for two weeks and the room was lovely. Sadly, my daughter left a doll behind which we wanted to get posted back to the UK, happy to pay postage of course. I was initially advised that I needed to contact concierge and was provided with an email. I emailed several times with no response, my initial contact the day after our departure, taking into account the time difference. I then requested a Manager’s email which I was eventually provided with after advising I wished to make a complaint. Again, no response to this after several emails being sent. Very, very, poor customer service at this hotel unfortunately, which has completely soured the experience and left a very upset little girl. Well done Sandos, it’s really not that difficult to reply to a concern/request is it? I’d still like to make a complaint and have a record of the people contacted which I’m happy to provide. Avoid this place if you value exemplary customer service.

Good experience with Waldo at the Gourmex restaurant.