Agua Eco Design Hotel

they said they couldn't run my cc and to send via email. It was supposed to be like a $500 charge then they charged me 5k and said it was non refundable and too late to cancel. It was no joke... about 8 hours of my time dealing with my bank and this fraud hotel. They were very professional in pulling off this fraud as they did several things to try an ensure they keep the fraudulent money.

In all my travels over the years I’ve never had a bad experience at a hotel or resort. This hotel was very different. From jack hammers and construction starting at 6am every day right next to our villa to constant powers outages during our entire stay. Due to being a beach villa, the fan was the only means of temperature control in the room. When the power was out discomfort was high and a scared infant below us was terrified judging by the cries. This resort was stated to be 17+ years old adults only on Expedia and this was clearly not the case as we were asked to keep our evening(9pm) chatter to a minimum due to a child staying below us. Management and ownership did nothing to rectify these issues when discussed and I ended up checking out early.

My ocean-view room at Agua Eco Design was slightly overpriced (most beach hotels in Tulum are...), but I had a relaxing, enjoyable stay nonetheless. I was on the 2nd floor of a casita, and it was flooded with ocean breezes and natural light. (Guests on the 2nd floor must climb about 20 steps and they are VERY steep.) The thatch roof, ceiling fan, and mosquito net all contributed to the laid-back, beachy vibe. I kept the windows open because the breeze was so lovely - my favorite part! The king bed was cozy, and I didn't have any issues with cleanliness; perhaps other travelers thought the natural discoloration of the concrete sink and floors were stains?? Some items like the faucet appeared to have some discoloration due to humidity, but this is to be expected in humid environments. Agua Eco Design Hotel is a small property with only a few rooms and staff. Guests who need a lot of coddling or expect high end finishes will be disappointed. For those who want a simple room with basic amenities, this place will be enough.