Hotel Latino

It was a disaster. The receptionist told us that they had no room for us, even though we booked 3 months in advance. He was very rude and not sorry at all. Mistakes happen but being this rude is not ok. When booking.com try to call him, he picked up and then hang up the phone. The hotel seems dirty, the pool is really small. Nothing like the picture. Would not recommend it at all.

Room which was confirmed through booking.com was not provided…instead of twin bed room they offered one bed. Receptionist was not allowed to take decisions. Owner (on the phone) was aggressive and said we had no rights under Mexican law as we have not paid for this (however we had a confirmation from booking, a credit card was provided and the owner asked for cash payment only). The behavior was unacceptable, not customer-oriented and aggressive. I can warn you as I believe it is the business principle to insist on cash payments (despite booking.com reservation) and claim afterwards that under Mexican law there is no guarantee. I guess he sold the rooms to somebody else to avoid commissions on booking portals. PS: we saw the rooms…they looked nice

Wonderful place In The midle of Tulum. Quiet, clean and friendly staff. Easy to get around. A bit far to The Beach , but take a car. Here is lovely. Besides The hotel you Can get The most wonderful breakfast.