Lucerna Hermosillo

We enjoyed this hotel, and we hope to return soon. Is there room for improvement? Sure. We booked the "Lucerna Select" floor, and were not disappointed. The room was older, but well kept, and adequately provisioned. The carpet could have been cleaner, as our socks turned dark when we walked on it. The bed was AMAZINGLY comfortable. We booked massages, but were disappointed when the masseuse had to reschedule to a time that was not possible for us. Breakfast was an absolute highlight. The Select floor has a modest lounge with breakfast, but for 80 pesos per person, one can upgrade to the full buffet downstairs, which we did. The spread was amazing. Tamales, pozole, chilaquiles as well as a meat dish or two, fruit, bread and pastries. Pedro in the restaurant was definitely a great ambassador. We enjoyed his tips and advice, as well as his absolutely professional position and demeanor!

Too bad the hot tub was really disgusting and cold That's why I switched from the American f to this The pillows are very worn The cold pool and it's almost summer The service and dining room is very good, the food well prepared and worth what it costs and the waitresses extraordinary attitude Never stay in rooms 122 and up, opposite are the boiler chimneys and it sounds, it's loud

Terrible service on the counter It took me three days to get a laundry jacket and when I claim them the same, they didn't care. Wrong your amenities service I asked for a clam in the bar and it was very spicy and when I commented they didn't mind saying anything. Overall very bad service