Hilton Villahermosa & Conference Center

We went to spend Christmas night at the hotel, what we thought would be a simple dinner turned into a great experience; From the attention to book from the sales executive to the staff of public areas all collaborated to make our stay a very pleasant experience, the facilities, cleanliness and delicious food, made us want to return soon. Excellent Hotel Holiday Inn

This Villahermosa Holiday Inn knows and practices truly high customer service!! They have a fantastic customer service manager Mr. Luis (first name). He is truly professional, friendly and especially helpful. We arrived at Villahermosa from Palenque a bit stressed because my husband had accidentally left his wallet in Palenque. Mr Luis (first name) arranged safe, reliable, and economical round trip transportation to Palenque to retreat his wallet. The room was spacious, clean and comfortable, with good air conditioning and a good bed. Great place to stay if you’re going to fly out from Villahermosa airport. Bonus: they have free airport transport to and from the airport. Since airport based taxi service is usually very expensive, having airport shuttle service included is a welcome customer perk; Thanks! We highly recommend this hotel!!

I HAD A GREAT DISAPPOINTMENT IN THE HOTEL, THE COST THEY GAVE ME WHEN I RESERVED VIA PHONE THEY DID NOT RESPECT ME, WHEN I ARRIVED AT THE HOTEL, THEY INCREASED THE RATE, THE RESERVATION WAS MADE DIRECTLY WITH IHG HOLIDAY INN, WE SPOKE TO CUSTOMER SERVICE AND THEY DID NOT RESOLVE ME THE ISSUE INDICATING ME THAT I HAD TO WAIT BETWEEN 30 MINUTES AND 1 HR TO BE ABLE TO VERIFY WHAT HAPPENED TO THE RATE THEY GAVE ME, I ARRIVED AT 9 PM AT THE HOTEL TIRED, I HAD TO PAY FOR THE NIGHT ACCORDING TO THE PRICE THEY SET FOR ME SINCE SINCE I LEFT A GUARANTEE WITH A CREDIT CARD, THEY DID NOT WANT TO CANCEL ME, AND WELL THE BILLING ISSUE IS A MESS, SINCE I LEFT MY TAX RECORD AT NIGHT, AND IT'S TIME THEY DON'T SEND ME THE INVOICE YET BECAUSE THEY SAY THERE WAS AN ERROR WITH WHOM I CAPTURED THE DATA. I WOULD APPRECIATE IF YOU WOULD CHECK THE ISSUE OF RATES SINCE I AM A FREQUENT CUSTOMER IN SEVERAL CITIES, AND IT IS NOT FAIR FOR THEM TO GIVE A RATE AND THEY COME TO HOSTEL YOU AND WANT TO CHARGE YOU MORE.