Hotel San

Good buffet breakfast, with range of choices including hot options. Manager got us a free transfer to the airport in the morning - made it a good price. Comfortable quiet room. Problem with shower sorted promptly. Car park access tricky to locate. Easy to walk to beach in a couple of minutes.

Well located and close to the beach this establishment could be so wonderful but unfortunately management is overcome by inertia . When we visited ,it was towards the end of season and not too busy but the deficiencies were numerous . One is greeted by a filthy threadbare stair carpet in the reception area which tells the story of this hotel . Our room stank of cigarette smoke and the bathroom wash basin had cold water only which meant a cold water shave each day.The bathroom ceiling light shade was missing such that the naked light bulbs were evident. Wires cacaded form beneath the wall mounted TV. The manager on arrival , proudly , showed us our balcony, half of which was filled with a divan and bare mattress . The balcony looked out onto a garden resplendent with brown , dead and dry mulberry bushes plus weed infestation . This I showed to the more junior manager who said "I will see what we can do " which , translated ,meant nothing . One of the bedside light bulbs did not work . The duvet did not have a cover .Breakfast was ohhhkay and coffee to die from. Such a shame that management does not give a stuff, as with some effort , some forethought and attention to simple maintenance issues this hotel could be so much better . We would not stay here again and do not recommend it unless one is tolerant of a "no can do "attitude by this establishment.

This boutique hotel is small, unique and very friendly. Lovely staff whom are eager to please. We stayed for 4 days, 3 nights for a works conference in Tivat. We had serious issues with lack of hot water for showers and the main electrical fuse box kept shutting off every time we used the iron. For a 5 star hotel of this calibre & price point - one should not be experiencing "developing nation" challenges with basic amenities and guest services. The out of sight manager left the poor overwhelmed receptionists to appease and cope with irate guests - which I thought was rather unfair & reflected the over-arching poor management of the hotel. The owners really need to fix their plumbing and electrical issues and hire new management PDQ.