Palais Medina and Spa

Very bad experience at the Palais Medina Riad Resort. Upon our arrival, the welcome was very disappointing. No welcoming gesture, not even a glass of tea, which is nevertheless emblematic of Moroccan hospitality. We had booked and paid for our stay via Booking. At the front desk, we were told that they had not received any payment and we were asked to pay a second time. We had to insist for the situation to finally be verified. We had also requested a room with two separate beds. Upon our arrival, we received a room with a double bed. After asking for a change, we were assigned... a second room with a double bed! It was only on the third attempt that we finally obtained the requested configuration. Throughout this process, no one offered to help us carry our suitcases. Once in the room, the unpleasant surprises continued: no bottle of water, even though we are in the middle of July and it was very hot. In the bathroom, there were not even any towels to dry off with, and the soap and shampoo dispensers were completely empty. Finally, the night was very unpleasant. The curtains hardly block out the outside light, which makes sleeping difficult. Given this accumulation of malfunctions, this stay was a real disappointment. This establishment absolutely does not deserve its rating and I do not recommend it.

Of five stars it has only the name. Old room with bath/shower difficult to access. Dinner and breakfast very scarce, with very little choice. Non-existent service: we had to set the table ourselves!

Room and bathroom ok. Breakfast and dinner very bad, with protein shortage. Come as soon as you open the buffet, because the Chinese end up with everything!!! Very weak reposition!