Hotel & Spa Le Doge Relais & Chateaux

This is a great hotel, we loved our stay here, the staff are very friendly, helpful and welcoming. We are in the restaurant on the roof and the food was amazing, great selection of cocktails and wines. Very comfortable

I stayed one night in mid-June in the Lempika Room. When I pulled back the blanket that evening, a bed bug was crawling across the white sheet. I killed it with tissue, photographed it, and immediately reported it to the night manager. He came to my room, where I showed him the dead insect and a stain on the sheet. Together we inspected the mattress and bedding and found numerous small red-brown spots consistent with bed bug fecal matter. He recorded a video of what we found. He then offered me two alternative rooms. I inspected both: the second showed the same staining pattern under the mattress. I moved into the first. The entire process took hours and significantly disrupted my sleep. The next morning, the day manager suggested I had left a window open and that what I'd seen was a mosquito. I asked to escalate to the hotel manager. She came down, told me the hotel has no bed bugs, claimed her review of the night manager's own video showed only a mosquito I had let in — and then laughed. She waved me off and repeated that it was nothing. I told her I intended to file a complaint with Relais & Châteaux. She did not respond. I settled my bill and left. For anyone skeptical: the insect I photographed has a flattened, segmented body and crawls rather than flies or jumps — consistent with *Cimex lectularius*. The tissue shows dark blood-derived staining typical of a fed bed bug when crushed. The fecal spotting we found under the mattress in two separate rooms is clear. The bug itself I can accept as an unfortunate reality at any hotel. What I cannot accept is being told — by the hotel manager, to my face, while laughing — that I fabricated a documented pest incident.

Fantastic hotel - so unique and the staff went above and beyond! Fantastic and cannot recommend more highly!!!!!!