Kenzi Tower Hotel

I would like to document my extremely bad experience at this hotel, which has no relation to the level of a five-star hotel, but is closer to a low level that does not even qualify as simple hotels, despite the unjustifiably high cost. 1. Upon arriving at the hotel three hours before check-in time after a tiring journey of more than ten hours, it was completely unacceptable to inform me that I would have to pay an additional fee (half a day) despite the availability of rooms. This procedure is inflexible and exploitative of the travelers’ circumstances and obvious exhaustion, forcing me to pay a high amount in order to receive the room. Responding to her request after she has entered is completely unprofessional. 4. The real disaster was on the last day of our stay, when we were surprised to find that there was no water in the bathrooms, neither for drinking nor for toilet paper. The breakfast level is completely unrelated to the standards of five-star hotels, whether in terms of quality, variety, or even organization, and is far below what is expected for a hotel of this rating and price. 3. The failure to provide even the most basic necessities in the room upon arrival, such as a toothbrush and slippers, reflects a clear weakness in quality management and service, and forces the We took a shower, at a time when we were preparing to travel at dawn. The hotel's justification that the water supply was cut off by the municipality is completely unacceptable for a five-star hotel, and even worse is the claim that the backup water tanks are "contaminated," which is shocking, completely unprofessional, and raises serious questions about the hotel's health and safety standards. Because of this negligence, my family and I were forced to leave the hotel without being able to use any of the basic facilities, yet we were charged the full price of the stay without any apology, compensation, or even the slightest acceptance of responsibility. In short, what happened can only be described as a shocking and completely unacceptable experience, unworthy of a hotel claiming to be five-star, and I cannot in any way recommend staying there.

Super hotel neatly clean everything tip top from reception to their sky lounge way above. Staff super friendly and help you with everything super top top top best hotel of casablanca

Had a room on the 14th floor. Room was old. Amenities were poor especially the light switches. Bedsheet had a hole. Bathroom was also old. Water was spilling outside the bath area and going to the bathroom area. Had to cater for extra towers. Located on a noisy road. Had to wait for quite a bit for check-in. Breakfast tables had not been cleaned.