Al Qantara

Xenophobic residence a group of residents who wish to lay down the law Moroccans are not welcome we prefer to stay among Europeans and we let you know this very clearly Wasted and nightmarish stay I absolutely do not recommend despite the pleasant setting but humans are totally the opposite

As soon as we arrived I was concerned. We had a room with full kitchen, two bedrooms, two baths, dining room, living room and balcony. The room had not been cleaned yet so we called the front desk and said we would go shopping nearby while they serviced the room. When we came back the room had been serviced, but light bulbs were out and the hot water heater (located on a second balcony outside of the kitchen) was leaking water. We called and asked for these items to be taken care of. The light bulbs were changed three days and three requests later. The hot water heater was fixed two weeks and about 8 calls later. The cleaning each day was not thorough, but they leave the towels and sheets folded in intricate patterns. Holes in blankets and towels were scratchy. Leg on couch was broken and when you sat on couch it would drop down. Breakfast each morning was a joke. Serving utensils were forgotten almost daily and when we would speak with the manager he didn't seem to understand what needed to be done. No feeling that they were anticipating our needs. We had to request the same things over and over each morning. The restaurant was not clean as it should have been either. I don't think they have done a deep clean in quite some time. We had no option but to stay as we waited for our permanent housing to be available.

We were let down on arrival at Marrakesh airport by the apartment we had booked and so had to quickly travel round to find somewhere to stay for the same budget. Al Qantara staff were very friendly, sympathetic and helped resolve our situation and offered two apartments. As there were six of us, all adults, and only 2 bedroom apartments they quickly furnished the lounge with another sofa bed and added the additional cutlery, plates, towels etc. We found the hotel complex very clean, the pool area well supervised by a lifeguard who was vigilent and the whole place was children friendly but had a relaxing ethos. Restaurant meals were well priced and very tasty and the taxi to inside the souk was between 30-50 dh. Predominatly French and Morroccan visitors our English party was made to feel welcome and the staff communicated in English as well as French. Housekeeping was daily and excellent. I am sure you would enjoy your stay.