Imperial Holiday Hotel and spa

Terrible hotel, the bathrooms are disappointing, the buffet is horrible, the towels are all torn, never again this pl Worthy of a 4-star hotel

Worst hotel for when it comes to accidents. No one knows what to do in an emergency or accident My friend could’ve got burnt to death. She caught fire from the buffet Staff didn’t know what to do. Her hand was burnt she was crying from the burning. They got her ice and water they couldn’t even get a bowl they didn’t give first aid.. until an hour someone got the first aid box out and gave her some cream. No bandages. We had to catch the flight back. When we got to the airport. I spoke to jet 2 staff then they gave her bandages I think the place should be shut down. We will be claiming compensation.

Where should I start, well if I could get a flight home now I would. Rooms are so bad we changed room 3 times before we finally gave up and said this will have to do. Floors are absolutely filthy all dirt around the edge of the room, towels full of black stains all frayed around the edges, aircon leaks of water, patio doors dont lock or even close properly as they are on the wrong way around the outside door on the inside and vice versa, patio furniture all falling apart. And now for the bathroom....OMG, the workmanship is dreadful, the shower screen is from a cubicle and has been screwed to the wall I said the shower tray, it isnt marble either its marble effect tiles, the bathroom door scrapes along the floor, the shower taps look like they have never been washed as the chrome is just covered in limescale. There is no control around the pool I managed to get in it for about 15 mins before I decided to get out as there were 2 or 3 groups of people just playing loud music, nothing said, you cant get in and out of the pool by the steps as you just have a bunch of people around 10 of them thinking its love island, so glad we leave tomorrow. Not sure where the 4 star comes from maybe there was a blind rep who visited when it was actually closed, because it definitely isnt, I wouldnt even give it 1 star. No rooftop terrace, not seen the spa or I door pool, even though it says there is all 3.....!!!!!! Breakfast had been the same everyday we have been here, I am sure it is the same hotdogs sausages in some kind of sauce since day one. I could probably go on and on but I dont thinknid be able to post as it would crash trip advisors server. The atlas view room, now to me that would be a view of the mountains but no its a view of the main road, pool view room yes you can see the pool along with all the building works and derelict buildings behind the hotel. The pool, so they advertise the niagra falls wall, which looks like its not had a drop of water in a number of years, so this hotel has 214 rooms so let's say a possible minimum of 428 guest and they only have 25 sunbeds, so unless your prepared to get a bed it would have to be pretty early before the live island crew take over the entire pool area. I really need to stop as still unfortunately got 1 more night here. Hopefully the aircon in our room in 218 hasn't flooded the floor again