Villa Mandarine

Magnificent place in the purest Moroccan style, with all the necessary amenities to have an excellent stay. Smiling welcome, impeccable cleanliness. Large, lush green garden. And the restaurant is truly excellent. I can't wait to go back.

The hotel itself is very good and, as mentioned by other guests, it has many positive points. Upon our arrival, the young woman at the reception welcomed us with great kindness and professionalism. Unfortunately, the next day, our experience completely changed due to the attitude of a gentleman at the reception (around fifty years old), who was rude and disrespectful. On several occasions, he responded to us unpleasantly, did not assist us properly when we wanted to order a taxi, and reacted very inappropriately when we did not understand the darija. Even regarding a late check-out that had already been agreed upon beforehand, his response was again very discourteous. This is not the level of welcome and service that one expects from a hotel of this category. I live in Morocco and I must sincerely say that I have never had such an unpleasant experience with anyone. It is truly a shame, as a stay that could have been very pleasant was marred by this behavior and left us with a bad impression at the time of our departure. ----------------------------------- The hotel itself is very nice and, as other guests have mentioned, it has many positive aspects. Upon our arrival, the young lady at the reception welcomed us with great kindness and professionalism. Unfortunately, the following day our experience completely changed due to the attitude of a gentleman at the reception (around his fifties), who was insolent and disrespectful. On several occasions, he responded to us in an unpleasant manner, did not properly assist us when we wanted to arrange a taxi, and reacted in a very inappropriate way when we did not understand Darija. Even regarding a late check-out that had already been agreed upon beforehand, his response was again very impolite. I live in Morocco and I can honestly say that I have never had such an unpleasant experience with anyone before. This is not the level of hospitality and service one expects from a hotel of this category. It is truly a pity, because what could have been a very pleasant stay was overshadowed by this behavior and left us with a bad impression when leaving.

Tourist guides recommend this hotel for its charm and the style of the house which is a perfect match between Moroccan and French creativity. They also praise the quality of French and Moroccan cuisine, the beauty of the garden and the comfort of the rooms. All this is correct. But besides, there is the kindness of the whole staff that warms the heart. Thank you all very much. Philip and Françoise