Best Western Odyssee Park

Up on check in I paid for 1 adult and my son age 17 On check in they said I need to pay £150 for my son I said I paid then they say no after 1 hours of standing there telling and showing them the email confirmation they said ok bearing in mind this was 12 midnight all this messing around not what you need at all So then I got to the room only 1 bed So I go back to reception to tell them they say no you not booked twin beds so I show them the email again Then they say no we not have We only have the better room with twin beds extra £100 So then I go back on booking.com to check and yes for the date and times they have my room with twin beds available for less money then I paid So they are trying to scam you from the start Out side the hotel there is all beggers that a harass you constantly You sit in a restaurant the locals come in sit at your table well you are eating ask you for some of your food then they wait for your bill then ask for money The locals come in sit at your table trying to sell you things Constantly sex workers coming up to you when you are with your kids not that's I think it's acceptable in any way at all it's sick if you need to pay The locals is just all scamers won't leave you alone at all the over all place is just a sh!t hole Not good for anyone let alone family's and kids not safe at all

Very disappointing experience with Odyssee Park Hotel. Our group stayed at the hotel in May 2025 and paid all booking costs in full. Since then, we have repeatedly requested an official invoice for our company. Despite sending at least six emails and trying to contact the hotel through Facebook and Instagram, we have never received a response. Providing an invoice after a stay is a basic administrative obligation, especially for business customers. The complete lack of communication and customer service is unacceptable. The hotel was quick to take payment, but months later we are still waiting for the invoice and have been completely ignored. Based on this experience, I cannot recommend this hotel to anyone who expects professional service and proper after-sales support. 1/5 stars.

Reception needs improvement, especially a brunette who acts like she is the hotel manager; the room was dirty, not cleaned, sheets with hair. We request bath towels every day; I have only one thing to say. Just to mention the bellhops who are kind; the rest… however, just the location, which I must point out as a positive aspect.