Paradis Plage Surf Yoga & Spa Resort

would like to submit a formal complaint regarding my recent stay at your hotel, which was extremely disappointing. My flight was scheduled at 12:00, so we checked out during the night to save time before departure. However, I was surprised to be asked to pay 120 for towels that were allegedly missing from the room. Our stay lasted ten days, and we were four people, so it is unreasonable to assume we used only one robe. Earlier during the stay, I had informed the cleaning staff about a missing item of clothing, and she seemed unsure. I then contacted reception, and they provided additional towels. I chose to overlook the matter at the time, as I had already ignored several issues during my stay. Unfortunately, there were many problems in the room: there was no proper wardrobe door, the kitchen cabinet was broken, and the cleanliness was not properly monitored. Bed covers were not changed but rather covered with another layer to hide stains, which is completely unacceptable. At the time of departure, a staff member came out who lacked both experience and basic customer service skills. Her attitude was extremely provocative and disrespectful. She insisted that I either pay or allow a search of my belongings in front of others, which was deeply embarrassing—especially as I was in a hurry to catch my flight. I felt humiliated by her behavior and the way she spoke about the missing towels. Even if a search had taken place, the situation itself was inappropriate and disrespectful. The approach was wrong from the beginning and caused unnecessary embarrassment. I have been a regular guest at this hotel for years and have overlooked many issues in the past. I have even experienced two incidents here but still continued to return. However, after this experience, I will not be coming back. There are many other options available at the same price or even less, with far better service and respect for customers.

I first visited Paradise Plage in June 2022 and had a wonderful experience, which is why I was so looking forward to returning. While the resort itself remains very nice and is in an absolutely great location, I was deeply disappointed by how much the standards have dropped since my last stay—particularly

We spent four days three nights on this calm and relaxing resort. Since we arrived they were really accommodating and went always the extra mile to make us feel comfortable. The room was spacious, clean, with sliding doors facing the ocean. We enjoyed of healthy and varied breakfast, for lunch and dinner the restaurants offer diverse options to satisfy different needs. We would have loved to have more local food options though. The beach is clean, safe and with food service. Additionally we used some of the services of the spa. We felt renovated after each session. We felt taken care all the time during our stay. We couldn’t have had a better first experience of such a rich and amazing country as Morocco. Thank you to Oualid and Rachid at the front desk for helping us out with everything. A great stay, highly recommended!