CROWNE PLAZA

The experience was extremely disappointing and overpriced. I believe the hotel suffers from fundamental management issues that could damage the reputation of the entire Crowne Plaza brand. I shared this detailed review with the hotel management and the IHG group management. The front desk manager from the hotel apologised and promised a better experience for future customers. That didn’t help us. The IHG group did not bother to answer me. We arrived expecting a reliable four-star experience of hig quality due to the very high price we paid. Instead, we encountered an unprofessional and poorly managed hotel that fell far short of basic standards. From the first moment, the welcome was shockingly rude. Before we could even finish introducing ourselves, the receptionist abruptly ordered us to move our car from the (otherwise empty) short-stay parking in front of the hotel and vaguely pointed toward a nearby parking garage. No one mentioned that a code was required to enter. We had to return to reception, request the code, and then haul our luggage approximately 100 meters back. There was zero hospitality — no greeting, no welcome, and no information about Wi-Fi or facilities. Just a key. For 1,350 EUR for three nights, the value was absurd. The room was tiny and dingy, with dust everywhere, a sloppily made bed with wrinkled sheets, and crushed biscuits in the coffee drawer. We paid extra for our dog but received no drinking bowl — only a warning sign about the “dangerous dog.” There was no room service, no in-room purchase options, and even the soap dispenser stood on the floor. Additionally, the hotel had aggressively promoted their buffet weeks in advance due to a local concert, yet the restaurant was nearly empty and the entrance was extremely unkempt with weeds. This reflects clear management failures. Staff showed no warmth or professionalism. Crowne Plaza should be embarrassed by this standard of service. Update: I today also got apologies from IHG Groups executive team and was offered 30.000 points on my IHG account that I didn’t know I had. But the IHG Group never gave me any points. I stead they accused me of fraud!!! This hotel group is something else. We are totally finished with this fraudulent and very poor service hotel group.

The location of the hotel is very good. The staff was very friendly and helpful, and the breakfast was good. Unfortunately the room was very disappointing. The hotel is old and very dated. The room was not cleaned properly and there were several spiders running around. The air conditioning made a lot of noise, almost as if there was a helicopter in the room, but hardly cooled. Also, almost all the stuff in the room was old and clearly in need of replacement. In addition, the room smelled strongly of moisture, making the stay very unpleasant. Given the price and the name of the hotel I expected much more. For us this stay was a big disappointment and next time I would not choose this hotel again.

Had a very pleasant stay here with a 3 night break to take in an Andre rieiu show. The location is superb with very friendly staff. The rooms were clean and tidy although the hotel is a little dated.its an excellent spot with great views over the river. The breakfast was good with hot food and a selection of cold foods also. I would recommend staying here as a base as it’s within walking distance of the beautiful vibrant old town and the newer side.