Crowne Plaza Maastricht

I’m here for a conference with my husband (who is an IHG member). We are on the third floor facing south (room 748). It’s been a terrible experience. We checked in on Wednesday and it’s been in the upper 80s. The air conditioning didn’t work that first night, we complained and someone came by on Thursday about 4pm and supposedly fixed it. There was slightly cool air coming out…and that stopped about 10pm and we just have warm air blowing into the room. We’ve complained multiple times today (Friday) that it is cooler in the hallways and lobby than our room (I actually spent a lot of time outside today as it was cooler there than the room). With how hot the room is, I haven’t been able to sleep. We didn’t get maid service yesterday (Thursday) and heard from others on our floor that they didn’t either. It’s now 4:30 on Friday and still haven’t had maid service…my husband finally went and requested towels so we could at least have fresh towels. I did give 2 stars as the room is a nice size and they have water in the lobby. But I expect much better from a crowne plaza. I would not stay here again.

Overpriced for what you actually receive. Reception staff are friendly - rooms are very average - Bar staff can’t wait to finish at night and make you feel like they are doing you a favour by serving you a drink ! Breakfast is ok but a lot of items not replenished, had to ask for several things that were empty. For one of the highest priced stays in the area it’s 3 star at best .

Perfect location close to the city center. Parking available. Professional and friendly staff. Welcoming common areas. A bit outdated. Dirty room: heavily stained sofa, moisture stains on the ceiling, dust bunnies under the bed and nightstand. Attention! Duplex room on the 3rd floor, not very practical, access to the mezzanine bed via a steep and narrow staircase. Recommended for the location and tranquility.