Novotel Eindhoven

It was a good hotel, good service. It was basic but fine overnight stay. However, it is now closed and it is fully used by asylum seekers really ridiculous that a fine hotel like this is used for these purposes.

I have no words, I did not expect such behavior from a structure belonging to a chain and rated 4 stars. A little over a month after our stay at the hotel, we are informed that the hotel will be used for 2 years for refugees and that our reservation is cancelled. They write us names of two other structures and if they eventually have to look for a room or we reorganize ourselves, so far there could also be .. if not that, after answering them, even a little annoyed, since I think automatically they should rebook at the same rate a new accommodation (then I'm the one who eventually warns of wanting to do otherwise), they literally disappeared into thin air. No response, no communication, it's absurd! We had to look now for a new structure, paying it obviously more for their inconvenience! Lo ritengo inammissibile! It is not the correct attitude you expect from such a structure!

The worst hotel I have stayed at in my life. I stay in hotels quite frequently and never in my life have I stayed somewhere so terrible. Firstly upon arriving with my child they told me I hadn’t paid for my booking which delayed us to getting into my room. Turns out I had and finally got into my room. They then offered no late check out which I understood because if they have no availability there’s nothing I can do. So for 3 hours I waited in the hotel with my two year old son as there are no shops or anything around the hotel (it is located in the middle of nowhere). I had arranged with the hotel for a taxi to pick us up. After waiting 15 mins I told the reception staff that my taxi is still not there. The man at the hotel reception told me he called them and he can’t do anything more. Baring in mind I’m with my son and I have a flight to catch. I then told another front staff to ask when the taxi will be there she told me they said they are coming. After waiting another 10 mins I decided to call an Uber. The Uber came after 5 mins but before that the original taxi driver arrived and told me I still need to pay the 22 euros even if she doesn’t take me to the airport (It’s a 5 min drive) I said no way will I pay as you are super late. The man at the reception then apologized to the taxi driver and then speaking in Dutch told her it’s my fault and I’m an annoying customer. I was absolutely fuming that people in the hotel came to defend me and tell the man at the front desk that he is out of order. Never in my life have I been made to feel how he made me feel. He was rude he shouted at me and made me and my son feel super uncomfortable. I would never stay here again and for your sanity I suggest you don’t either