Cordial Hotel

Under no circumstances ! Book this hotel, we where given a basement room with no window stink of mold then the pictures you see are the room we where upgraded too, the hotel is dirty mold and fire alarms going off , there was dirty bed linen lying on the corridor for hours , the musty mold smell in rooms is horrible , I have a respiratory condition and it makes it worse , we checked out after a few hours and booked another hotel, I’ve never been so disgusted one my life! The front desk offered another room but after two being the same and the corridors covered with black stuff all over carpets we didn’t stay, I don’t mind staying somewhere basic but this was far from basic and clean, even the toilet brush was covered in faeces

I booked this hotel to take my partner away as he has been having cancer treatment, I booked as a surprise but the next morning i was told we could not travel by the doctors. I called and emailed the hotel within 24 hours of booking and explained my situation and asked to change dates or refund and they just said NO Not at all it was my fault not there's and they would not help with anything €300.00 down the drain and we can not afford to loose that.. However this hotel has my money and the room was put back on the market when I emailed to say I would not need this room due to illness. Good for them selling the room twice and keeping my money WELL DONE OZO Hotels Cordial... Nice to hear you look after your loyal customers..... NOT But this hotel said basically said its tough luck and never replied to my second email BEWARE THEY DONT CARE ABOUT THERE CUSTOMERS

The location is the only reason this hotel is still alive. The room smelled like an abandoned locker room, the bathroom was full of mold, and the windows looked like they were growing their own ecosystem. Add nonstop noise from the side street and you have the full luxury experience. When I complained, the staff reacted like they hear this every single day. They cleaned the room twice, but it still felt dirty. A third cleaning was promised, then conveniently forgotten before housekeeping left. We paid 754€ for 3 nights and spent most of the trip avoiding the hotel completely. Stay somewhere else. Literally anywhere else!