We wanted to love this hotel, but this has not been a five star experience. Here now. The location is great, rooms huge but dated, and a nice breakfast selection. The dinner servings were tiny the one night we ate on site. The reason for the low rating is the absolute ineptness of housekeeping. We have had to call for something everyday. We left the lid off the body gel as a hint it was almost empty for three people to use. Not refilled. The biggest issue was arriving back to the room after a full day at 9 pm and we had no clean coffee cups or coffee pods for the morning. Called down twice, took an hour for housekeeping to arrive. He angrily threw our dirty coffee cups in the bathroom sink (not sanitary) turned on the hot water and left with no comment. After 15 minutes we turned off the water and went with that as clean cups. Do they do this everyday? On the way to breakfast today, another housekeeping staff let the door slam in our faces as we entered the stairwell. We never had three face cloths, only one. This hotel is not worth what we are paying and I do not recommend. There are many other choices in Amsterdam. You would think breakfast would be included for $600 plus a night. Management needs to train housekeepers asap.
