Hotel Mosaic

I rarely leave negative reviews, but I feel other travelers should be aware of our experience. We initially had a pleasant impression of this hotel. The staff were friendly and welcoming, and we enjoyed our stay while we were there. Unfortunately, everything changed after we left. The morning before checkout, my husband woke up with numerous itchy bites on his arms and face. At the time, we didn't know what caused them. After returning home, I developed the same bites, and other members of our family have as well. Looking back, I remember seeing two insects in our room during our stay, which we now believe were bedbugs. The hotel should immediately inspect our room and the surrounding rooms to ensure there is not an infestation affecting other guests. To make matters even worse, we also discovered that cash had gone missing from our room during our stay. We reported it to the hotel, but because there are no cameras inside guest rooms, they said they could not verify what happened. Between the missing money and what appears to have been bedbug exposure, this turned what should have been a wonderful vacation into an incredibly stressful experience. We are now dealing with the inconvenience and expense of making sure we don't bring bedbugs into our home.

Excellent location for visiting the city. Very pleasant and accommodating staff.

Three people in the same room, sizes below what is necessary, not even one chair to place clothes, no hooks either on the walls or in the bathroom, dirty windows, truly cramped and tiny rooms, the only place for suitcases was to keep them on the floor next to the bed, just one small nightstand, very poor cleanliness, very dirty elevators. Insufficient room refurbishment, no fridge to store at least water. Beds with ultra-soft mattresses, you get up with back pain. The only positive note is the kind and helpful reception staff. Let’s call it a wardrobe with 5 hangers for 3 people. I will show the photos. In my opinion, an experience not to be repeated. Distance from the center is about 2 km.