Park Plaza Victoria Amsterdam

This was my 6th stay at Hotel Victoria (Jun 21st to 26th), which makes this experience even more disappointing. The hotel closed its swimming pool for the entire 5 days of my stay, during the hottest week of the year (38c whole week). I have no issue with the fact that things break. Maintenance is sometimes unavoidable. My issue is with the hotel's complete lack of transparency. Hotel Victoria had my contact details and knew, before my arrival, that one of its main facilities would be unavailable. Instead of informing guests in advance, they chose to stay silent and simply put up a notice after check in, directing guests to use the pool at the Amrath Hotel, a 10 minute walk away. On the last day I walk to the Amrath and guess what? They tell me their pool is also not functioning. What a joke! It just makes you angry after paying 1300 eur for the stay That is not what I paid for. I booked a hotel with an on site pool, not a hotel that requires me to leave the property and walk to another hotel to use one of its key advertised facilities which also doesn't work. By failing to notify guests beforehand, the hotel deprived me of the opportunity to make an informed decision. Had I known the pool would be closed for my entire stay, I would have cancelled my reservation and booked another hotel. The hotel effectively removed that choice by withholding important information until it was too late. For a hotel that markets itself as a premium property, this is unacceptable. The problem isn't the broken pool, it's the lack of honesty, transparency, and respect for guests. After 6 stays, I expected far better.

What a luxurious hotel! The staff is outstanding —from Momo, the bellman, to Betty, the manager, everyone goes out of their way to make your stay a true pleasure. And, bonus feature: there’s a control next to the bed that let’s you darken the room with shades, adjust the temperature, or turn on/off the lights. Wonderful stay! Highly recommend!

Our check in experience was fun, fast, and friendly!