easyHotel Rotterdam City Centr

First the good stuff - this hotel was much cheaper than other hotels in this area. Also the location is excellent, loads of bars, shops, restaurants, main tram stop etc. all within walking distance. But it is cheap for a reason. Left luggage, a cup of tea,.....is all charged as an extra. The room itself was perfectly clean and the beds were comfortable, but the lobby areas were not so good and smelled quite musty. We were on one of the top floors but even so the glazing is such that you could hear all the traffic and music from bars at night - it was pretty noisy. The sink was too small to re-fill a water bottle from the tap which annoyed me. Lastly, this sounds odd but this hotel always had a lot of presumably longer term guests hanging around outside, dressed in loungewear, smoking and chatting outside. It gave the place a rather untidy and unwelcoming feel.

This hotel is located within a 10-minute walk of Central Centre. There are many shops and restaurants nearby, opposite is already a supermarket, very convenient.

I found a live bedbug in my bed at 3am halfway through my stay at easyHotel Rotterdam. I got a member of staff and showed it to him. He photographed it then I smashed it and he took the body. I was not offered an alternative room for the night because “the hotel is full.” I was told the manager would arrive in the morning and the situation could be rectified then. I actually had to wait approximately 15 hours in the stairwell before the manager came in. The manager was antagonistic and unhelpful. I requested a refund for the days remaining in my stay and was denied.