Novotel Rotterdam Schiedam Hotel

Stayed 28 December 2025 – 1 January 2026 We stayed at the Novotel Schiedam over the New Year period for leisure and to visit friends in the Rotterdam area. The hotel is conveniently located if you have a car. Without one, there is very little within walking distance, so it’s not ideal if you’re relying on public transport or nearby amenities. On the positive side, the staff were professional, welcoming, and spoke excellent English. Check-in was smooth and efficient. The room was relatively clean on arrival, and the public areas appeared well maintained. We also paid for breakfast, which was a highlight: a well-presented continental spread with a good mix of standard options and Dutch items. The food overall was very good and plentiful. Unfortunately, the housekeeping experience was poor and significantly detracted from the stay. We requested room cleaning twice. On both occasions, housekeeping arrived extremely late in the day, around 4:45 pm, which is an incredibly inconvenient time for guests who are back in their rooms. The first time, they knocked very loudly on the door, we left the room specifically to allow cleaning, and when we returned the job was minimal at best. Cups and towels were changed and there was a light wipe-down, but the bed was not made once during the entire four-night stay, and rubbish was not removed. When housekeeping arrived again the following day at a similar late hour, we declined the service altogether because it was simply too late in the day. This is not how most hotels operate and was frustrating. Another issue was noise. The rooms are extremely thin-walled, and noise carries easily. There appeared to be a large group of long-stay guests with children, who were running up and down corridors, creating significant disturbance. I raised this with staff after the first night and was told it would be addressed, but there was no noticeable improvement. There was very little consideration for other guests, which was disappointing, particularly given that we were paying full price and staying with a well-known international hotel brand. In summary, the hotel has some strengths—friendly staff, good food, and a convenient location if driving—but the late and ineffective housekeeping, combined with noise issues, mean it did not meet expectations for a Novotel. On a positive note, Rotterdam itself is a fantastic city to visit, and we were very well looked after by our local host. Sadly, the hotel experience didn’t quite live up to the destination

The host person and very unpleasant Bar and restaurant service and null null null null the rooms are correct and very clean

First room where we entered were the hairs on the bed. I reported this and was given another room without any doubt. Room number two had mold near the window, stains in the bedding and dust accumulations near the extractor in the bathroom and also the air conditioning did not work. At breakfast in the morning there was a hair in the bacon. Shameful for such a hotel. The rooms are incredibly noisy far from a 4 star hotel. In the night there was a lot of noise from guests. Nist cheerful and music but more rackety and gnarly in the hallway