Best Western Plus Grand Winston

Avoid this hotel - I very much wish I had read these reviews prior to booking a 2 night stay here for a business trip! As a woman travelling alone, I did not feel safe in this hotel. The same as many others have mentioned the noise in the corridors of the hotel was completely unacceptable, very much felt like I was staying in a hostel rather than a " relaxing hotel". There is no key card required in the elevator to enter any floors within the hotel and no security camera. Breakfast was very basic. Sweets were on the floor all along my corridor of floor 5. I did give feedback to reception staff upon checking out but I wanted to leave my review on here so others can make an informed choice. I will 100% not be staying here again and have feedback to my company that this hotel should be removed from our booking system.

I have always believed that booking a 4-star hotel in the Netherlands was a guarantee of quality, with high-level services and a pleasant environment. But that was until May 14, 2026, and our arrival at Plaza Premium (hum...) Grand Winston (poor thing, having to be associated with this establishment...). To know right away, so as not to be overly surprised: the majority of the hotel accommodates refugees/asylum seekers. In principle, no problem; they have gone through significant hardships, they go where they are told to go.... But two concrete consequences for regular customers: - The noise (until 2:00 AM one night); - Especially considering that the hotel receives money for hosting refugees: it is not necessary to invest excessively in the hotel to ensure the expected standard of a 4-star hotel – regular customers make up only a small part, so why invest in renovating the premises and maintaining a high level of quality? It follows that this hotel is ultimately sad to death: the immediate environment is unappealing, there is no atmosphere (over 3 days, I did not see anyone at the bar or even at the hotel restaurant), breakfast of very low quality (mediocre and greasy products), gym completely outdated (some equipment is practically unusable),… The staff does what they can and is very friendly, but one can sense an inevitable discouragement and fatalism in such a case – they are clearly used to receiving incessant criticism from guests. I would be curious to know the rate of burnout and resignations; it must be significant.... We would have changed establishments (it was still to celebrate my 50th birthday…) but everything was paid in advance and during the Ascension weekend, at the last minute, it was impossible to find a solution without paying hundreds of EUR.... In short.... My certainties regarding the quality of 4-star hospitality are now quite shaken, and it is certain that I absolutely do not recommend this establishment, whose standard is more that of a two-star at most (but you pay for 4, rest assured....)

Poorly accessible for disabled, English-speaking staff, packed with soul seekers, a lot of nuisance, restaurant foregoers closed on. Friday. Asylum seekers line up with plates and pots. Other COA department. Never again!!!!