The Grosvenor

We had a good experience in the restaurant - the food was basic but well-presented and well cooked. Dinner and breakfast were both good with friendly service. The rest of the hotel is, however, a problem. Again, the floor our rooms were in had been renovated, so no complaint there. The first two floors were, however, dowdy with the strangest and worst artwork (it looked like a year 12 art class had been let loose) I have ever seen in a hotel. It is a beautiful building in the exterior and parts of the interior and deserves better. I had recommended it to my colleague from another part of New Zealand and I was embarrassed to be there. We were given a meeting room with a really ugly sculpture of Fiddler on the Roof in soldered metal. It had gross pictures on the toilet doors of the mens' and womens' toilets of people urinating (styalized) - really bad taste - paint them please! This is a hotel that could be classy that has been let go - hopefully it can recover some of its former mana.

From the outside the Grosvenor is a wonderful old heritage building, stately and imposing. However, the reception area needs an uplift as it does not feel welcoming and the carpet heading upstairs is quite worn. The ancient lift is very quirky and fun to use but could benefit from some redecoration. Our room was a great surprise as it was very large with a small lounge area between the bed and the bathroom. The whole room has benefitted from a complete overhaul so was bright and modern. The restaurant area is huge and doubles as a bar available from the street. Service was excellent both for dinner and for breakfast especially when Sharon was the morning hostess. The whole place has the challenge of needing to upgrade without losing its charm and character. In the meantime, the room rates are exceptionally low considering the facilities on offer. It's off to a good start and we wish it well for the future.

Usually absolutely amazing service and friendly. We were all perplexed 🤔 that the dark haired young lady was ok? She was not the same bubbly lady that makes us love choosing this pub. Off hand and we were generally concerned that everything is ok?