Millennium Queenstown

Friendly service, lovely room and great location

Unfortunately, we experienced a number of issues during our stay, including the hot water not working. However, we were extremely impressed with Jade, who handled the situation exceptionally well. She went above and beyond to resolve our concerns, keeping us informed and doing everything she could to ensure we were looked after. Her outstanding customer service really made a difference to our experience. The room itself was spacious, beautifully presented, and very comfortable. The only minor downside was that the view was somewhat restricted by the surrounding buildings. Despite the issues we encountered, Jade's professionalism and dedication left a very positive impression.

No Hot Water in the Middle of Winter — Staff Did Nothing I stayed at Millennium Hotel Queenstown in July 2026 — the peak of winter season. After spending the entire day sightseeing in freezing temperatures, I returned to my room looking forward to a hot shower. There was no hot water at all. I went to the front desk immediately. The staff told me they "didn't know when it would come back." I asked what else could be done. Nothing was offered. No room change. No access to shower facilities elsewhere. No upgrade. No compensation. No real apology. Just "please wait" — with no timeline and no follow-up. I understand things can break. What I cannot accept is a hotel that does absolutely nothing when a guest is left unable to bathe in the middle of winter. The indifference was staggering. After this experience, I checked other reviews and found that hot water failures have happened here before. This is clearly a known, unresolved maintenance issue — which makes management's lack of preparedness even less forgivable. I have since filed a formal complaint with the hotel's General Manager, the Managing Director of Millennium & Copthorne Hotels New Zealand, and the corporate head office in London. I genuinely wish I had something positive to say. I don't. I will never stay at a Millennium hotel again, and I strongly encourage anyone reading this to consider other options in Queenstown. There are plenty of hotels in this town that can guarantee you the bare minimum of a hot shower. 冬天没有热水，工作人员无动于衷 7月冬季旺季入住皇后镇千禧酒店。在零下气温中游览一整天后回到房间，发现完全没有热水，无法洗澡。 立即去前台反映。被告知"不知道什么时候恢复"。我问还能怎么办，什么都没有提供。 不换房、不安排其他洗浴设施、不补偿、不道歉，只说"等着"，没有时间预估，也没有人跟进。 设备故障我可以理解。但一家酒店在住客冬天无法洗澡时什么都不做，这种漠不关心让人震惊。 事后查看其他评价，发现热水故障在这家酒店不是第一次了。这是一个已知的、未解决的老问题——这让管理层毫无准备更加不可原谅。 我已向酒店总经理、千禧酒店新西兰总裁及伦敦集团总部正式投诉。 我真心希望能说点好话，但我说不出来。再也不会住千禧酒店，强烈建议看到这条评论的人在皇后镇选择其他酒店。 这个城市有很多酒店能保证你最起码洗上热水澡。