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Reviews from Guests

2.0/5

tripadvisor

5

Reviews

from real guests

racheloG4387SK

2

/

5

Poor service delivery The staff are rude There was no towel, tissue or soap in my room and when I went to complain, the receptionist waived me away nonchalantly without an apology and I paid for two nights I would advice the organization to look into the attitude of their staff most especially the receptionist

gloriai228

5

/

5

The hotel is absolutely comfortable ,i had a great time from the security who welcomed me and helped carry my luggage to the receptionist who was cheerful .the room was neatly dressed,the sumptuous meal they served i had a fabulous stay.cant wait to have a get away weekend again.i got value for my money

findnsecure

1

/

5

After many years of travel this is probably one of the worst hotels I have stayed in. I had not selected it but some else in the group of which I was a part. It is situated in a run down area of Lagos. The property is small and at the reception there was a total chaos. I was asked a price of USD 190 per night which after negotiations came to USD 130. The room which I was checked into was very small and completely unliveable. I asked for a better room and I was showed one but asked to pay USD 50 per night extra which after negotiations they agreed for USD 25 per night extra making a total of USD 155 per night. They asked to pay the entire payment in cash at checkin as their credit card machine was not working. The next day I found that this price of USD 155 was even higher than their rack rate of USD 135 per night !!! I asked for a refund which I got after many follow ups and threatens. I asked for the cash receipt which also came after many follow ups. The room was bigger than the initial room but again in a run down condition. The wi-fi internet in the hotel was not working and I was told it would be operational only next day. Even next day when it became operational it was too slow and again by late evening it went down again. The TV has just 2 or 3 channels. The fridge door was not opening. Worst of all there was no water in the taps in the morning and after many telephone calls they could not set it right so the room had to be changed. The new room had the TV without the remote control which never came despite repeated requests. The lightning in the room is pretty inadequate, Regarding the breakfast less said the better. It was only one egg omelette, dry toast and tea. The staff was discourteous. Particularly Campbell and another fat lady at the reception. They had a conference room which was again in very bad condition. They served lunch (at a fee) which again was one of the worst I have ever had. I asked for a weighing scale to weigh my suitcase but they did not have any. There is not a single good thing about the hotel. The slogan of the hotel is “City’s best kept secret”. Let it remain a secret so nobody reaches there. My sincere advise – Never stay there !!!

Facilities Details

Free Wifi

10 Available Room Types

SUITE LUXURY
SUITE LUXURY
SUITE LUXURY
SUITE LUXURY

SUITE LUXURY

room-size-icon

30 Square Meter

SUITE CAPACITY 2
SUITE CAPACITY 2
SUITE CAPACITY 2

SUITE CAPACITY 2

room-size-icon

30 Square Meter

SINGLE DELUXE
SINGLE DELUXE
SINGLE DELUXE

SINGLE DELUXE

room-size-icon

25 Square Meter

SINGLE STANDARD
SINGLE STANDARD
SINGLE STANDARD

SINGLE STANDARD

room-size-icon

25 Square Meter

SUITE DELUXE
SUITE DELUXE

SUITE DELUXE

room-size-icon

30 Square Meter

Facilities Details

Internet Access in public areas

Free Wifi