Protea Hotel Kuramo Waters

Nice place. Neat and spacious rooms. Food isn't bad too.

Positives first- room ambience and layout very nice and clean. Mattress and pillows made for a comfortable night’s rest. Air conditioning as one would expect did its job and kept room very cool. Now the down side!!! Bathroom window on the ground floor was unlockable, therefore a safety risk. At breakfast, food in supposed food warmers was very cold and inedible. No temperature gauge monitoring of food therefore a real concern to health. Only instant coffee was served in breakfast room while good filter coffee available in lobby but had to be paid for. Filter coffee should be standard at breakfast as it was paid for, so found it difficult to get my head round this! Shower gel (body wash) little tubes had body lotion in them. No lather!!! There were stained bathroom and hand towels. Where is quality control and does this matter? I was given a room next to ear deafening and vibrating works from heavy machinery. Credit to reception staff, we were moved to another room further away. This is my second visit to this hotel and definitely a worse experience. Please don’t take this as criticism but every hotel or organisation is as good as how well staff are trained to carry out duties professionally and competently. The staff are really warm and attentive in their approach, however checks and balances are needed. Lastly, I have loyalty membership with a number of hotel chains of which Marriott is held in high esteem. This experience has dampened this somewhat. I hope the hotel management can take this feedback and use it constructively in making necessary improvements.

Stayed here for 4 nights while attending the Food and Drink West Africa trade show, and I had a very good experience overall. The hotel was clean, the staff were friendly and welcoming, and breakfast was great every morning. A special thank you to the chef, who asked every day how the break was going. That was a really nice touch and showed that he genuinely cares about guest satisfaction. The WiFi was fast, and the swimming pool was a nice bonus. Overall, you get everything you need here. The only small downside was that the air conditioning in the room was a bit noisy. I honestly don’t understand some of the bad reviews, as my stay was very good.