INCITY

Me and my friend stayed here in April, and we were so happy we did! The location was perfect, right in the sentrum of Bergen, with walking-distance to everything. We stayed in a studio-room, and that was so nice! It was very clean, the bed was comfortable, we had a big bathroom, and a spacious livingroom with a couch, tv and diningtable. The kitchen had a big fridge, oven, microwawe, you name it! It also had the equipments we needed, with cutlery and cleaning products. And the view was so nice. The window was facing a not so busy road, with green space, it wasnt as noisy as one could think. The staff was also very nice.

We stayed 3 nights in this aparthotel in central Bergen. One of the requirements we had for the overnight stay was that breakfast should be included, which we also crossed off for in the booking. When we checked in we received no information about where and when there was breakfast serving. There was also no information about this in the room. We went back to the front desk, where the staff informs that the hotel does not offer breakfast serving. We question this and show our order where it is specified that breakfast should be included. The receptionist insists that the hotel does not offer breakfast. After check-out we talk to another receptionist, who tells us that breakfast is offered if it is informed that breakfast is booked at check-in. This naturally created enough frustration on our part, as we had requested this at check-in. We asked about the possibility of getting refunded the fee that was paid for getting breakfast included, but it seemed impossible to do so. We're barely coming back.

Superb location in the heart of the city with a stones throw from all the happening areas . Many restaurants and an on sight nightclub . The latter was however too noisy on the weekend we stayed and rooms on the lower floors were really impossible from the sleep angle . We had a larger apartment on the 6 th floor which was fine being street facing as well . The property has no restaurant to serve breakfast and Bergen is a laid back town . Many places open only at 11 and one ought to be well prepared for that . The reception too has limited working hours and almost all access is key controlled .