Rica Hell

In every way an excellent hotel to stay in. Very good service. Great breakfast. Free and spacious parking. Recommended on the warmest!

Little nice receptionist who claimed that we had not informed that we had a dog with us. She also said that this was a pet-free hotel, where she immediately afterwards gave us a room we could have with the dog on. The room we got was not cleaned and there was dirty bathroom and contact lenses lying on the table and floor. I was complaining about it and was told that they had no other room for us so they had to clean it. Half an hour later we were told the room was ready. But it was still dirty and the contact lenses were still there. I was talking to the guy who had washed the room and he said it was me who put the contact lens there. When I saw the complaining again they suddenly had free room for us and it was even clean.

I came here with my family with our dog who we had written that was included in the comment during our order. There was nothing stating that they did not have a dog room, but when we arrived the lady in the reception was unnecessarily freaky said that those we had to tell in advance if we had a dog with us and that the comment during the order was not enough because they “did not read them”. She said they might be able to find a room for us and when we get to the room it was obvious that it was their own dog/animal flew. We enter the room and it is not washed, there are contact lenses on both floor and table and in the sink in the bathroom there is dirt and a lot of hair. One of the chairs to the room was also full of dog hair. We go to complaints at the front desk and they are not nice at all and avoid as best they can to be helpful. They said they had no more rooms and that we had to wait until they could wash ours, after 15 minutes it should have been rolled but the contact lenses and other shit was left. Then they suddenly had a room further down the hallway. Do not recommend this hotel for those travelling with pets or for those who enjoy pleasant service from the staff.