Hannah Hotel

disgusting customer service. their door was broken and they refused to transfer us to a better place when there were other rooms available. they didn’t care that we waited outside for hour, delaying our itinerary. plus, they refused to give us a refund when we wanted to leave because of their poor service. horrible hotel, money hungry management. would NEVER recommend.

I tried to be objective as much as possible in my reviews based on my experience. Pros 1 point - Room was very clean, bed was comfy, ac was cold and quiet. Room was recently painted i guess. Wifi is a bit weak. Nice TV with cable channels. The room was using manual key . There was no additional chain lock and i felt a bit concern. My room was on the second floor away from the other hotel wings though there was a guard downstairs 1 point- the toilet was clean and spotless with hot and cold shower. The water pressure was not that strong though. Again, it may be recently painted. There's a bidet. There's shower gel and shampoo but no hand soap. I just used the shower gel for hand washing. 0.5 point - staff was accommodating and friendly. But quite inattentive. During brkfast at the rooftop cafe, I asked the female staff to replenish the water in the dispenser. I requested her 3x to no avail. I have to get hot water from the second floor as they provided free water dispenser for the guests in that wing CONS 0 point - the bath towels should be replaced urgently. Though they were clean, my goodness, the color is already dirty white!! I I felt they have been used for years already. I cringed whenever i use them. Hotel owner shld check the state of their towels and buy new ones. 0 point- unlike at the other side of the hotel near the reception, water dispenser was provided per floor. In my area, there was no water dispenser, there was even no drinking glasses inside the room. It's ok that there was no kettle or coffee provided in the room. This is a budget hotel and i understand. But not providing water dispenser in my area was frustrating 0 point- hair dryer can be borrowed at the reception. I borrowed one and it wasnt heating at all. It's cold air coming out! and took me 30 minutes to dry my hair. My hair is a bit long. Maybe it was broken before as there were masking tapes to hold it together. The masking tape was dirty already. It was pathetic . Management should invest in a new hair dryer. Hair dryer is not that expensive, there are affordable ones. 0 point- sleep quality was bad. There were several roosters on the other side of the fence beside my room. The roosters became noisy before 5am and woke me up. I couldnt sleep anymore. 0 point- food was so so. I had salmon sinigang at Php250 excl rice. It was misleading as it was thin belly only and not the sliced one. It had three short strips of salmon belly and few veggies. It was tasteless, bland and not appetizing. It was expensive considering the portion. The breakfast longganisa was sweet and just 3 small pieces. Not delicious at all. I gave these feedback to the senior staff and i hope my sentiments reach the owners for improvement. I gave a total of 2.5 stars for the room , toilet and one staff. I dont think i will be back.

We enjoyed our stay here for 2 weeks. This affordable, family-owned hotel offers great value for money. It’s very homey and quiet, with friendly staff, comfortable beds, and a balcony in each room. The dining area has a relaxing atmosphere. Highly recommended. Thank you evryone for a memorable stay.