Crown Regency Residence

Don't expect hot water! This hotel has about 100 rooms and only about 5 with hot water, and they don't advise the room they check you into doesn't have it until after you are checked in and complain about it to the front desk. After I complained they said oh we could move you to a room with it. When I spoke with the manager he said he advises all guests before check in that they don't have it, however I was not advised and super upset when I went to have a shower. Again after I complained they did move me a room with it, but it definitely wasn't as nice of a room. I will not return

Seems to be a hotel under renovation. Our bathroom was half tiled. Toilet was the basin that does not have a tank and requires good water pressure; however water pressure was very low. Had to hold flush handle 3 or 4 minutes to get the feces to go down.Shower and toilet are located close together without curtain. Toilet is drenching wet after a shower. Elevator is the open window type, fun to ride. However; it only went on three floors. The Hotel has 4 floors with a basement for parking. Have to use steps to get to Garage or Fourth Floor where they have their large activity room. We were there for two days for a conference. The swimming pool looked nice but had a large sign that said, "Closed for Bleaching" both days. Beds were comfortable and rooms were quiet at night. Cleaning is badly needed everywhere. Only one unused electrical outlet in room. None in bathroom.

Dreadful, dirty, dilapidated, rude staff in 2019. Avoid at all costs or regret you entered here. See my reviews above, and below. I have stayed here most years since 2006. My family lives close by. In 2006 I was impressed by the ambience, staff and antiques collected in the hotel, then named "Metropolis" after the film. Then, I loved it. Each room was themed after "Metropolis" and the hotel showed a magnificent collection of antique Philippine and Malaysian art works. I think Metropolis had new owners and named Crown Regency Residencies around 2008. Sine 2008 it has deteriorated. No restoration, same menu as 2006. Good staff have quit. Bed sheets torn, flooring decaying, old air conditioners decaying. Bathrooms filthy,