Diamond Suites and Residences

for a diamond hotel, it wasn't as grand as i expected it to be. it was comfy alright, but not the kind that would entice you to come back and spend a couple of nights longer. it has the usual amenities. crisp linens, soft towels, toiletries. but something just didn't add up. it must be the homey feeling vibe that's lacking. but the price is reasonable and the staff is warm and welcoming. that's a consolation.

I booked a two-night stay at Diamond Hotel and Suites and later added another night. The stay itself was fine, nothing special, but what happened at check-out completely ruined the experience. Before handing back my deposit, they made me wait at the reception while housekeeping “inspected” the room. A few minutes later, the receptionist told me there was a small stain on the bedsheet and, just like that, ₱1,000 was deducted from my deposit. No discussion, no reasonable explanation—just an automatic charge. When I questioned it, the receptionist casually said this is “common in hotels in Cebu”, as if scamming guests is just part of the process. It was so mechanical, almost rehearsed, like they do this all the time. The funniest part? The hotel itself isn’t even well-maintained. There’s visible dirt and dust all over the place, yet they have the nerve to act like a small, washable stain is some kind of disaster. If they cared so much about cleanliness, maybe they should start with their own premises. To make it even more frustrating, I actually left a tip on the bed for housekeeping before checking out. The housekeeping ladies seemed like hardworking people just doing their job. Too bad the hotel’s management is more interested in squeezing money out of guests instead of running an honest business. This place could have been just another average budget hotel, but their dishonest and petty charges made sure I won’t be coming back. First and last time. There are way better options in Cebu that won’t scam you on the way out.

This was the Worst stay ever, air con too noisy to sleep shower dirty and smelly. They dic not change towels even though they were left out to change. I Cut stay short by 19 days , they told me they would refund those days but still a month later no promised refund. Do not stay here.