Marco Polo Plaza

My husband and I were on holiday and staying at the Marco Polo for a week. One morning, we went down for breakfast wearing singlets because the weather was extremely hot and humid. To my surprise, my husband was refused entry because he wasn’t following the dress code, while I was allowed in. It was disappointing, especially considering we were simply going to breakfast. We were on holiday, not attending a business conference.

We recently participated as a booth exhibitor at the PPA Convention 2026 held at Marco Polo Plaza Cebu, and we had an excellent experience. The venue was well-managed, and the staff were professional, courteous, and always willing to help. A special thank you to Ms. Jam from the Sales team for her exceptional service. She was responsive, accommodating, and went above and beyond to ensure everything ran smoothly for our team. Her dedication and professionalism truly stood out. Highly recommended for conventions and corporate events!

Marco Polo Plaza Cebu has always been our first choice and go-to hotel when in Cebu City, Philippines for its elevated and ideal location, affordable rates, outstanding spic-and-span sea-view rooms, commendable restaurant breakfast menu, near-proximity to the conveniences, no traffic noise whatsoever( and if you know Cebu City traffic noise ) and the traditionally unsurpassed Marco Polo Plaza Cebu staff's efficiency, friendliness, courteousness and dedication to the microscopic details, from the front entrance security personnel, to the reception desk staff of JOHN, CRIZIA and EDNA, the ever-assisting, well-dressed concierge MICHAEL, our extremely expeditious and warm-hearted restaurant servers LESTER and JOVENAL, the ever-jolly lobby lounge attendant CLIVY, to the most efficient and pro-active room attendant JUNREY - they ALL elevated the bars for us that made our stay as comfortable and enjoyable as always. We had a birthday banquet at Marco Polo Plaza Cebu during our 20-day stay at the hotel and it was an absolute and flawless success and I am totally convinced we got our money's worth because of the 110% compassionate assistance expertly and patiently given by the event coordinator LAURENCE MAUCESA that took the proverbial extra-mile service and made it to an entire round-trip catered expedition. Laurence tirelessly made sure everything was seamless and free of any foreseeable bumps before, during and after the banquet and was always in touch with us, updating us even through the most un-holy hours of the night; Laurence made sure everyone was on the same page. Laurence Maucesa STAYED with us from A to Z, soup to nuts, and never failed to check up on us every day, even after the event, to make sure that everything is to our satisfaction. Case-in-point: We had some room hiccups and even though it was not of Laurence's concern, he acted INSTANTANEOUSLY on the matter and had the issue resolved within minutes to our utmost satisfaction. The issue could have gone south, but thanks to Laurence's intervention, all went well and good. LAURENCE MAUCESA is an integral asset to Marco Polo Plaza Cebu and if you can not call all these extra service, commendable, I don't know what will. Marco Polo Plaza Cebu has never been a disappointment for us and this visit far exceeded our expectation from the establishment.