Royal Bellagio Hotel

Having seen both good and bad reviews I was a little apprehensive before arriving. As many have said, the entrance is at the front of the Cafe Cubana (just to the left of the entrance to the indoor section). There was a friendly concierge to open the door and help with luggage up in the lift to the reception on the 5th floor. Check in was quick. The room was basic and a little dated but seemed to have been well maintained and cleaned. There were basic toiletries and 2 free bottles of water. The A/C worked well. The bed was comfortable and the sheets and pillows seemed clean. On the down side, it is located on a lively and noisy street so if you need silence to sleep, this probably isn't the place for you. Overall, very good value for the price.

This is perhaps the strangest hotel I have ever seen in my life. It is located in the crowded Red light Burgos street in Makati. The taxi driver who picked me up from the airport took almost 10 minutes driving through Burgos Street to find the hotel, and finally, he stopped in front of a nightclub called Cubana Café and asked the security man for the location of Royal Bellagio Hotel and the security man pointed towards a very small door attached to the Café. In front of this small entrance and on the terrace, there sat tens of men drinking, and the music was loud. Yes, funny, isn't it! That small door was the entrance to the hotel with fifteen floors, and the reception was on the third floor. My room was on the fifteenth floor, and it was quiet. The room was large and had full facilities. Unlike most hotels in Manila, housekeeping was regular and daily. Royal Bellagio Hotel is basically a 'love hotel' hired on a daily basis because of its location in the Red light street. It could be good for solo male travelers, but it's totally unacceptable for families with kids.

I live in the Philippines and return every year to view the houses I rent. I book a hotel (Bellagio in Makati) for 5 nights at a cost of 2800 php everyday. I pay for breakfast for two. But in reality I only consume one. They make horrible coffee and I ask if it can be exchanged for an espresso: The female waitress's response was: it's not possible. I ask a waiter for an espresso and he says: yes I can bring it. When I finish my breakfast they ask me to pay for the coffee.... !!!!!!! Incredible - lack of management - unqualified staff - terrible company policy - no hospitality training, especially for regular and loyal customers - profiteers and money hunters - hotel and service not attentive to hospitality - insufficient room service - international TV, Netflix and everything else not working. In short, service in the Philippines is always a disappointment. I'm forced to take a Taxi to have breakfast at Starbaks. Giovanni Maria Le Mura Executive Chef on Holiday.