Artina Suites

the hotel after being taken over/run by OYO has put a bar/nightclub on the 5th floor and the noise is unbelievable. we were on the 2nd floor and still could hear it coming though the pillow as you tried to sleep.

If ever the owner reads this, my sincerest apology for what I am about to say. I don’t wanna question the way on how you train your staffs. My partner and I have been staying in your hotel for more than 10 times now. Obviously, we kept on coming back because AT FIRST we didn’t see anything wrong on the service that you are rendering, well, pertaining on the rest of your team. HOWEVER, tonight. We’ve had a horrible experience with your front desk staff. Here are the concerns we would like to raise to the management: 1. WE ARE RETURNING GUESTS. It costs 0.00 to thank your guests for their loyalty. Well anyways, returning guests or first timer guests, show some courtesy. 2. As we entered the property, we didn’t get any “Good evening!” nor a smile. We didn’t even get a “How may I help you” nor “Checking in?” as we reached the desk. 3. We went outside to have some dinner, but unintentionally left the key in the room, admitting we also forgot our room number. As we got back, we asked assistance however, she was having this pissed off expression in her face. She made it worse when she made a “tsk” sound. HOW. RUDE. CAN. YOU. BE. Don’t even know how to render a quality service. We are about to ask for a complimentary water but disregarded already because of her treatment. *** To the management: Generally, I am saying this for your management to take action on training your staffs more. And this is on behalf of all those poor guests who have somehow experienced her service. The guests aren’t staying in your hotel for free. It’s your responsibility to hire staffs who would meet the quality service that you raised when you were promoting your property. ** To the staff: I understand that there would be times when you would feel frustrated probably because of the busyness or personal problems, but you’re at work. You’re getting paid. WORK for it with passion and dedication.

It was my first time ever to Manila, the Philippines and I felt lucky for I chose this hotel. It was very easy to locate and move by a taxi from Ninoy (luckily I had a travel partner to share the cost). The deluxe room looked really deluxe to me, with a shoe rack, a kitchen separated from the bedroom with a sliding door. There was even a soft sofa couch which was so useful for me when I and my partner slept separately. One minus point is about the bed which was too small, even smaller than a single bed, I guess.