Manila Marriott Hotel

This review is way overdue and I feel like this is now the time to express my review with this hotel. First of all, been traveling quite a bit on different countries and been staying with Marriott and Hilton brand as my loyalty hotel chain. This hotel may not be much compare to other luxury brand as far as location but I would highly rate this on top of my other stays (this includes my stay in Bora Bora and Maldives) as far as service is concerned as the team on this hotel always strive to provide an exceptional service on all of my previous stays. Been staying here since back in early 2008. From the Marriott cafe which knows my food preferences. Many thanks to one of the cafe manager I-leen Marcos for always there to provide my special request during breakfast and to all her team from the chefs to all the servers. They all go out of their way to always provide the best service. This place is my home away from home and I could always have an honest conversation with any team member and you could always sense the genuine smile. This year alone, been back in Manila 4 times now and Marriott Manila is my go to place to relax and have my retreat moment. I wish Manila Marriott management could see and provide these workers a well deserved praises.

The hotel is lovely and the rooms are clean and spacious. The only reason I did not give 5 stars is because they do not provide a shuttle from the airport and the directions to walk there are misleading. Online it says there is a covered skyway to the hotel. This is partially true. There is a covered skyway about 2/3 of the way and then you take an elevator down to a bus station. Walk past the buses and cross the street, pass the Belmont hotel, cross another street and enter the Marriott ballroom. Go up two levels and then walk another 400m to the hotel itself. In total takes 15ish mins but the signage is poor once you walk out of the elevator at the end of the skyway. They need to provide better signage, better sidewalks and/or a shuttle if they want to be a 5-star airport hotel.

It was my 5th time staying at this location. This time I came with my family and autistic toddler. The staff at the hotel was great accommodating us, especially the lounge team who did so much to take care of us. I will be stopping back there again in about a week and looking forward to the return.