Millennium Plaza Serviced Residences

We booked a room through agoda, when we got to the place they did not let us check-in because they said they had stopped accepting online booking. Called agoda to let them know of the situation, in the end we learned that the front desk just didnt know they have started accepting online booking again. We ended up cancelling the booking and book somewhere else. This is a good example of bad management. The manager should be fired, if you are reading this "shame on you". Expect situations like this when you are in the philippines.

The rooms are big and have a kitchen and stovetop (2 hot plates) small balcony with no view - looks at car park but I didn't book room for a view. Pretty close to everything and I walked most places ore when I needed a taxi it was never a problem but the traffic always was. Ha Ha. If you wanted more upmarket go across the road to the Berjaya but about 50% more in cost. Value for money.

My experiences and review below is based on 3 days of my stay and i think I'm starting to experience hell out of it. Let's see more with my one-month stay I'm not writing this for bad publicity but for management to LEARN, IMPROVE and do ACTIONS! FACILITIES/ ROOM: Very old Dusty Dark No amenities Smells bad Elevator is very slow, small Lobby, walls and floors are dirty and dusty Poor security Many sex workers near the hotel STAFF Guards are not friendly, lousy, not offering help/ assistance Night OIC is arrogant, sleepy, not customer oriented, impolite Terrible customer service and not friendly Not in proper uniform Doing unnecessary stuffs while on duty i.e. playing loud music on phone, reading newspaper at the concierge Admin Manager is arrogant, threatening Note: Some staffs and experiences are average and okay but mostly bad experiences