La Chari'ca Inn and Suites

We booked here for our wedding reception, but before that of course we dealt things before the event. We choose what package we want and observing things what satisfaction they will give to us. At first, we pay the half of the package to make sure that at the date of the event it will be reserved with the full payment of van transport from where my family should be pick-up to the church & to this reception area. They ask the exact location before the day when we personally talk one of the staffs. Fast forward, the day of the wedding. Supposed to be we will check-in at 9 AM but due to unexpected situation we have to take care other partcipants to our house to start preparing, but others were very late so we have to wait, until one of this Inn's Staff call us and asking what time should we check-in, I apologize and start making a deal again what time. Well thanks to them, it'svery complicated we have no organizer so we as a couple must give it all our powers on our busy special day. When we arrived at this place, they tell us what room of course it is based on the package and I didn't expect that it's sulit talaga because when I compared it to other hotels the price of the room must be higher than what it is in the package. Move forward... From the church to this Inn we and my husband go back again to our room and as my mother worried about the money I left there before we go to the churh, as my surprise the money is still in my bag (walang kulang) how I wish all room attendant all over the hospitality industry is as loyal as lik that. We go down to the reception area to start the program with the guest. What I requested to design the upper of the roof is what they did but much better if kunting effort pa sa pagdesign specially nagrambol rambol ang kulay ng design sa harap, ito pa naman ang pinakamaganda dapat na makikita, but thank you again because I know you have a short time to prepare, I understand. Kainan na, syempre dapat the ninong and ninang, parents and us (couple) ay unang seniservan ng food bago pa ang ibang guest kumbaga sila 'yong mga naging mga mata sa araw ng kasal.As I thought ok naman ang food na inihain sa kanila kasi sa tingin ko naman kaya nang ihandle ng staffs. But someone told me after our wedding, a day I think parang gusto pang magdagdag ng mga ninong pero 'yong food na nakahain is paubos na, parang nagkakahiyaan na lang sila, syempre we expeted that is assisted buffet at napansin ko ring walang naserve na juice sa mga ninong at ninang pagkaka alam ko unlimited 'yong nasa package. Even water dapat always may laman ang water goblet kapag naubos na. Ok lang sa mga guest na iba kasi silana angkukuha, pero sa mga parents and ninog ninang supposed to be dapat awareand mga staffs, it is special day at walang kinakasal na gustong mapahiya sa harap ng mga bisita. My mother told me that no'ng nakikita n'yang parang wala pang naghahatid ng food sa kanilang mga ninong ninang sinimulan n'yang kuhaan ng food, and I said ha? Bakit ikaw pa Ma? Saan ang mga staff nun? She said the others busy mag-assist sa ibang guest para magbigay ng food kaya hinayaan n'ya lang, then one tall ball there nag-alok na s'ya na ng magdadala but my mom said hindi na, kuhaan na lang daw sila ng iba pang food ('yong wala doon). Sa amin naman, naiserve na rin ang food pero 'yong dessert walang nagserve sa amin, pati water namin naubusan kami kung hindi pa nauhaw ang asawa ko at humingi ng tubg habang nasa harap kami tinawag sa program. Siguro nawili lang din manuod ang mga staffs 😊 Pero thank you kasi binigyan ako ng tissue no'ng umiyak ako while dancing with my father. 😍 Hindi namin naubos 'yong food namin kasi palagi kaming tinatawag, kaya no'ng bumalik na kami sa room namin, nagrequest kami ng wter and thnk you kay Ms. R.A., alam kong simpleng bagay lang minsan sa mga guest na magrequest pero alam ko 'yong pagod ng R.A. 💪 lalo gabi na. Of course we settle all the payments the night after the event, and my mother & my husband ang nagsettle nun, sobrang pagod ko na talaga puyat gabi gabi for the preparation so hinayaan ko na lang sila. As I thought ok na ang lahat. When we got home at the next day, no'ng hapon tumawag ang staff sabi kulang daw bayad namin 😂 huh? She explained, pero pagkaka alam ko talaga bayad na lahat, although may resibo at sa akin binigay hindi ko na binusisi, saka ko lang nakita no'ng tumawag na s'ya, I asak my husband and he said tama raw may kulang so sabi ko na lang ihahatid na lang ulit mamaya kung sakali, they said naman kahit hindi naman ngayon, and she apologized naman ng paulit-ulit. Two things pa, kasi 'yong unlimited iced tea na nasa package may nakakita bakit dilaw na ba 'yon ata, so sabi ko na lang baka naubusan sila 😁 hijndi ko na rin inisip kasi nga 'di rin kami nakatikim kahit patak ng nestea kasi wala naman naserve sa amin. Pangalawa, 'yong sa van transport pagka arrived pala namin doon, nagtanong ako agad paano 'yong magsusundong shuttle doon sa area going to the church? (Hindi kasi man lang nila naisasabi sa tingin ko nakalimutan na, pero last time pa naisabi, I think week/s nakabayad na kami sa transport, so saka pa uli nagbusisi ng tanong saan ang exact location). So kung nakalimutan ko 'yon baka wala na ring nakipagcoordinate sa amin about sa transport ng ibang bisita papuntang church. No'ng nakaakyat na kami sa room, minutes ang tumakbo no'ng kausap ko sa phone ang mother ko kung ok na rin ang shuttle ng Inn, ok naman daw. Nakahinga ako, atleast nagampanan naman ng management. 👍 Suggestion lang po sana kapag iba iba ang staff na nakakausap ni guest dapat ifollow up sa susunod na magshishift para kung sakaling dumating o nagtanong ulit si guest ay same sila ng isasagot at alam ang nangyayari sa reservation o sa napag-usapan. Mahirap kasi naisabi na ni guest sa isang staff no'ng iba na ang nakausap ulit dahil wala ang isa sasabihin na naman ulit at walang record. Dapat may record para kahit hindi sabihin irereview ng kasunod pero much better na sabihin at may record para 'di makalimutan. Thank you sa lahat ng mababait na staffs, although may mga lackings pero all over sulit naman kung tutuusin. 👌

It was actually last minute since we were supposed to stay at a different hotel, but got transferred. The staff were accommodating and nice. However, the room we stayed in had a few bugs, and the restroom didn't have any curtains to cover the window. The a/c was set to 16 degrees and yet it didn't cool the room.

I stayed here for four days during my recent trip to Puerto Princesa. It is a tricycle away from the Capitolyo, which makes it a convenient location. We had small room at the second floor, with two single beds. We had a LED TV, the AC unit works perfectly fine. There's a cold and hot shower. The water pressure at the sink wasn't that OK. Wooden furniture seem it would fall from its installation anytime. Our stay includes breakfast, but the food was nothing extraordinary. Several times, no one was at the dining area to take our orders. We have to wait for someone to attend to us. The people at the reception hardly smiles, except for one- Miss Joy (or Joyce), who is all-smiles all the time and very much accommodating. The hotel attendants seem at lost with many things. One time, we asked if we have a complimentary water and said she does not know and will have to ask the head first. The same staff wasn't also sure of the toiletries supply ( we were there for 4 days and ideally, we had to be given toiletries everyday)-and again, had to ask her head first. I have been to several accommodation with the same rate like them but with a much better facility and accommodating staff. A little upgrading in the room ( we also have a flickering ceiling lamp) and a warmer vibe from the staff will surely make a big difference. PS. If there's one thing I really liked about this place- it's their wi-fi connection that is ultra fast! Thumbs up!