Club Paradise

It’s a shame because the facilities and location are incredible, but the service is simply not up to the standard you would expect from a resort of this level and price. The staff are poorly trained, extremely slow, and often unable to answer basic questions about the menus or services. Breakfast was particularly disappointing: because there were not enough guests, they did not offer the buffet, even though it was included in the price, and instead provided a very limited set menu with no choice and rather poor quality. The slowness was constant. Even ordering a cocktail at the pool bar meant waiting more than half an hour, despite there being several employees standing around doing nothing. There is a lot of staff, but you constantly see them standing around without attending to guests. All of this makes the overall guest experience disappointing, when at a hotel at this price level it should be a 10/10. I also raised these issues with the supervisor because the manager was not available, but he simply said “I’m sorry” and that was it. To make matters worse, they also charged me the 9,000-peso deposit, which I was explicitly told would not be charged as long as I settled my entire bill. This has been a significant inconvenience and is especially disappointing given the overall experience. It is a beautiful place, but the service urgently needs improvement and does not match either the level or the price of the resort. Unfortunately, I would not recommend it.

We saved, planned, and looked forward to this trip for an entire year, only for this undeserving resort to completely crush our vacation. Our stay in December 2025 was a total disaster from start to finish. This property does not even deserve a 3-star rating, let alone a 5-star luxury title.The Boat Transfer Disaster:Our nightmare began before we even stepped onto the island. The boat transfer was an absolute catastrophe. It started pouring rain, and the crew was completely unequipped to protect us. All of our belongings got utterly soaked. To make matters worse, we could see the resort had a much nicer, fully covered boat available, but management flat-out refused to use it to bring us to the island.Forgotten, Soaked, and Starving:We arrived at the resort completely drenched and miserable. Despite check-in being at 3:00 PM, we were forced to wait until almost 5:00 PM just to get into a room. By this point, we hadn't eaten since 6:00 AM before our flight and were completely denied the chance to get lunch.Damaged Rooms & Broken Amenities:When they finally gave us our bungalow, the deception continued. No one bothered to inform us that the room had been severely damaged by a typhoon months ago, and the surrounding beach area was completely unswimmable. On top of that, the in-room telephone didn't work. We had to walk all the way back to the front desk in our soaked clothes just to request a room change so we could finally eat dinner.Unbelievably Rude Management:The disrespect from management was the final straw. While we were in the middle of eating dinner—starving after a grueling day—the hotel manager and an associate relations staff member rudely interrupted our meal just to tell us our new room wouldn’t be ready until 9:00 PM.Later, we watched the management and staff go table-to-table to ask guests how they were enjoying their stay. They looked right at us, completely bypassed our table, and ignored us instead of trying to make things right. They knew they failed us and chose to hide from it.Do not believe the hype or the reviews. If you want a true, respectful 5-star experience, look anywhere else. This place will take your money and ruin your hard-earned vacation.

7/10 Overall Experience Overall, we had a wonderful stay. All of the staff were very polite, welcoming, and attentive throughout our visit. The room was excellent and came with plenty of complimentary amenities, which made our stay even more enjoyable. The beach was beautiful, and the snorkeling area was one of the highlights of the resort. The facilities and amenities were superb and well maintained. There are a few areas that could be improved. The food and restaurant experience could be better in terms of quality and variety. The spa was fully booked during our stay, so we were unable to use our complimentary spa voucher. It would be great if the resort could offer an alternative, such as allowing guests to convert the voucher into another resort credit or activity when spa appointments are unavailable. We also wanted to go hiking on the island, but unfortunately no guide was available. We asked twice during our stay, but there was still no available guide, so we were unable to experience the hike. Improving the availability of guides would allow more guests to enjoy this activity. Lastly, the tour packages are quite expensive. Offering more competitive rates would provide better value and encourage more guests to book the resort's tours. Overall, we enjoyed our stay and would recommend this resort for its excellent service, beautiful beach, and outstanding amenities.