Oxford Hotel

got to the hotel around 1030 Dec 28, 2016 to attend a retirement ceremony. We inquired at the front desk to see if they have a 12 hour stay because we are planning to go back after the ceremony and the lady at the front desk said they are not doing this, so the next question is if they have rooms available, cheapest if possible. She checked and after consulting with the guy at the desk in kapangpangan she told us the only available rooms were the high ends. We were disappointed then someone suggested we go Agoda, and we found out there were cheaper rooms available, I was furious and went back to the front desk but the 2 individuals we spoke to were gone. Since we were pressed with time since we need to attend the practice for the ceremony we did the Agoda booking. All went well we checked in and stayed overnight. Upon check out my wife said all is well and I asked her about the MANDATORY P1,000 refundable deposit upon check out and she wasn't aware of it, so we have to REMIND the front desk about it and that was the only time they processed it. If we haven't reminded them about it that P1,000 was gone. I believe the front desk personnel need to have a thorough customer service training because in my opinion it SUCKS. Otherwise room is spacious but the shower drain in Rm 441 is not leveled.

The hotel room was spacious and clean, but it did feel like the hotel was in soft opening mode. This is weird considering the hotel has already been existing for a while as Oxford Hotel. Now it is renamed as Royce Hotel. The rooms had a safety deposit box, a ref, facilities to boil hot water, and 2 coffee and 2 tea bags. We liked how the room was large and clean. Wifi worked only in the lobby area, we were unable to connect to the hotel wifi while in the rooms even if the signal appeared strong. The wifi in the lobby area was named "oxford", while the wifi in the hotel room area was named "royce". There were only 2 channels on the TV. Breakfast area was very small, considering the number of rooms in the hotel. Thus people were waiting in line to be seated. Servers were overwhelmed. I did not receive the coffee I was asking for. Food choices were ok but not wide ranging - on a Sunday morning, there was one soup, rice (plain and garlic), corned beef, chicken nuggets, chop suey. Fruits were some watermelon and sweet banana, not much else there. Check out and check in took some time as well. There was a long queue when we were checking in, the people at the reception seemed to be confused with all of the different papers that they had in front of them. We handed over our voucher, after a few minutes, they couldn't find the printed voucher we handed over. Good thing they did find it after a few more minutes, but still, that's not really a good experience. Parking was good, there is a big lot in front with parking available, and another lot on the side should the parking be full. Location wise, you do need a car to get around. There are some restaurants and a convenience store a few blocks away. There is no swimming pool.

its an affordable and spacious one, the spacious room and bed are okay but when we stayed the place was under renovation .. its just like haunted, i think we are just the one checked in.. but for all its average.