Greenhills Elan Hotel Modern

We had a wonderful stay at Greenhills Elan Hotel Modern. The room was very clean and had a comfortable bed. The staff were friendly and they help us with check-in. We also loved the delicious breakfast. Great location near shops! We highly recommend this Hotel. Thank you.

⭐⭐⭐⭐⭐ I had an excellent experience staying at this hotel! From the moment we arrived, the staff were incredibly welcoming, friendly, and accommodating. The check-in process was smooth, and everyone was attentive to our needs throughout our stay. The room was clean, comfortable, and well-maintained, with everything we needed for a relaxing stay. The bed was comfortable, and the overall atmosphere of the hotel was peaceful and pleasant. What really stood out was the exceptional service. The staff went above and beyond to make sure we had a comfortable and enjoyable experience. Their professionalism and genuine hospitality truly made our stay memorable. The location was also convenient, making it easy to access nearby places and attractions. Overall, I highly recommend this hotel to anyone looking for a comfortable stay with excellent service. I would definitely love to stay here again! ❤️ Thank you for making our stay such a wonderful experience!

I arrived at the hotel early morning. I understand that the check in time is 2pm. I was advised that I will be charge PHP500. per hour if they will put me in my room early. I opted out, and decided to wait at the lobby until 2 pm. While waiting at the lobby, I asked the desk if I can use the washroom, ( I assumed that there's one at the main lobby, like most hotels that I have been to.) The lady at the desk directed me to go to the basement floor of the hotel. The washroom did not provide any towel or toilet paper, and the smell was disgusting. I went back to the front desk and advised of the situation, she handed me 3 pieces of tissue paper and no apology When I finally got in to my room, I decided to have a shower after 15 hours of flight to get here. I noticed that the water in the shower were not draining at all. I cut my shower short because the whole bathroom was flooded at this time. When the maintenance man came, he found out that the drain is full of dirt and hair, he removed the dirt and hair with his bare hands and rinses his hand in the sink and left the dirty sink for me to clean if I want to use it. On the third day of my stay, I finally called the desk and ask if someone will come to clean the room. I was told that I have to call them if I ever want to have the room clean. I thought the room will be automatically clean daily. I asked for face and hand towel, and I was told that the hotel do not supply face or hand towel. Anyway, the state of the bathroom is not up to standard, the sink, shower, and toilet are not properly clean and sanitized. As a guest, I expect a basic hygiene and sanitation. I also notice that the cleaning person, just quickly mop the floor, but not under the bed, desk, and table. The shelf under the TV were dusty, and I clean it myself. On top of this, I called at least twice for the TV to work properly. Cleanliness and some amenities are very important to me when I travel. Very disappointed C. Zeisman